Frequently Asked Questions

When should I reserve?

You can never plan too early to ensure availability. All rentals are reserved on a first come first serve basis. You will be asked to provide a credit card number when placing your reservation.

How does pricing work?

Prices quoted are for a one day event. If your needs are longer term please call us for pricing. All charges are for the time out whether the rentals are used or not.

How and when do I pay?

Payment is due in full before rentals are released. We accept cash, Interac, Visa, MasterCard, American Express, company cheques, or personal cheques with a valid driver’s license.

Can I change or cancel items?

All final changes must be made 48 hours prior to delivery or pickup. The purpose of this policy is to reduce the likelihood of errors which can result from last minute changes. All tenting, tent accessories, heaters, bbq’s and dance floors are subject to a 100% cancellation charge.

What is my responsibility for merchandise return?

Responsibility for rented equipment remains with the renter from time of receipt to the time of return or pick up. Tables and chairs must be knocked down, stacked, and ready for pick up. All china, silver, and glassware must be scraped well or rinsed and repacked in the same containers they were received. Linens MUST be refuse free and dry to prevent staining and mildew. Customers will be billed for garbage and confetti removal from linens. Mildewed linens returned in plastic bags cannot be cleaned and full replacement charges will be billed to the client.

More Information

• Linens FAQ
• Damage Waiver FAQ
• Delivery & Pickup FAQ
• Equipment Use & Cleaning Instructions